The mission of Suarez International USA, Inc. is to provide our students and customers with the best customer service and the highest level of reality-based training possible. To help us achieve this mission, we have posted our policies and restrictions, which we strictly adhere to. If you have any questions or concerns regarding any of these policies and how they may relate to you and your particular situation, please contact us.
Suarez International USA, Inc. reserves the right to change our course fees, payment, refund and cancellation policies at any time.
Positions in the courses are sold on a FIRST COME FIRST SERVED basis. Since many of our classes do fill to capacity, it is in your best interest to enroll as early as possible. Payments may be made via our online shopping cart, telephone, FAX, or mail. A minimum of 50% deposit of course fee is required to hold your position in class. Your full payment helps us to operate at our best! If you really must make a deposit, please call our office to make arrangements for the deposit and final payment.
If a deposit is made, the balance for the course is due no later than 30 days prior to the commencement of training. Failure to pay the balance will result in your position and deposit being forfeited. Deposits and payments from students who do not show on the day of the course will be forfeited. This includes credit vouchers transferred from a previous class.
WEATHER AND/OR ADVERSE CONDITIONS
We will conduct our training under any conditions (heat, cold, wet, muddy - whatever). We will not cancel a class on account of inclement weather, so please do not call and ask for a refund because it is too hot or too cold. We will be there and we expect you to be there as well. If the weather becomes untenable or unsafe (tornado conditions, blizzards, hurricanes, etc), the instructor will make the call with regards to any cancellation or postponement of the class.
CHANGES AND/OR CANCELLATIONS OF CLASSES BY SUAREZ INTERNATIONAL
We will do everything in our power to ensure the class goes on as scheduled, however, we reserve the right to postpone classes, substitute instructors, or change the venue of the scheduled training course if absolutely necessary and unavoidable. In such cases we will provide adequate notice of this and/or the new course dates as soon as possible. There will be no refunds issued in these extreme cases.
If a class must be cancelled without being rescheduled, a full refund will be issued to the enrollees or an offer will be made for vouchers of equal or greater value.
In the event of an act of war or terrorism, unavailability of air travel due to natural disaster or terrorism, or air travel delays due to terrorism, natural disasters, or political unrest, airline strikes, or any other reason or occurrence outside our control that causes the instructor not to be able to travel or for any other reason causes the unexpected postponement of the course, a full credit voucher will be issued equal to the course fee. This voucher shall not have an expiration date. There will be no refunds issued in these extreme cases.
FOR INFORMATION PURPOSES ONLY
Our training is presented for lawful information purposes only, and without any intent that the material will be used by anyone for unlawful purposes.
VIDEOS OF CLASS
We do not allow any video to be shot in class except by Suarez International staff. We have a number of excellent DVDs available that cover the points discussed in class available to you if you wish to have a video notebook of what we did.
We look forward to training with you!
SUAREZ INTERNATIONAL USA, INC.