Terms & Conditions
Please also read the Store Policy for information about orders, shipping, and any other questions.
All custom items, (including coating, machine work and other services), are final and no returns or exchanges will be authorized or accepted. Firearms and Suarez Slides are final at the time of purchase. There is no return or cancellation on these items. Closeout, Sale or items purchased at special events/sales where we indicated "All Sales Final" cannot be returned.
Returns must be made within ten days of receipt. Please inspect your items within ten days of receipt.
There is a 20% inspection, handling and restocking fee charged. We do not refund cost of shipping. All returns requesting refund or exchange must be in resalable condition.
All returns must have an RMA. Contact the store via email to firstname.lastname@example.org for a Return Merchandise Authorization. All returns must be marked with the RMA Number. Unauthorized returns will be summarily refused.
Any fraudulent credit card charge-backs will be prosecuted to the fullest extent of the law.
Orders placed through our store may not be changed or cancelled. Please contact email@example.com to authorize a return once the shipment has been received.
Note that there is no return on Firearms or any custom products such as slides. Be sure before you order as these sales are final at the time of purchase.
REFUSED OR RETURNED ORDERS will be subject to a 25% cancellation and restocking fee.
Suarez will not warranty any products made by another company. Any issues with such products must be handled by the manufacturer and their warranty.
Suarez International warrants its products free of manufacturing defects only for one year to the original buyer. This does not include damage due to normal wear, unreasonable use or abuse, carelessness, installation by untrained or unqualified personnel, or user modification. The warranty does not apply to reliability issues with low powered or reloaded ammunition. Suarez pistol components (slides, barrels, etc.) are for use with other Suarez or Glock OEM Components and to be installed by qualified gunsmiths.
Once sights, or any other parts are installed on a weapon they are non-returnable.
Suarez will determine the possible validity of any claims prior to any RMA being issued or warranty being honored. If a warranty possibility exists, Suarez will issue an RMA Number and an RMA agreement. Purchaser accepts responsibility for any shipping and handling charges which may be incurred.
TRAINING CLASS CUSTOMER CANCELLATIONS
Our policies with regards to customer cancellations are in place to protect our interests and to deter costly last-minute cancellations. If you DO have a personal emergency, please contact us as soon as possible. We will do everything within our power to work with you and facilitate your attendance.
Cancellation Policy - Standard Classes
AT LEAST 60 DAYS prior to a class and customer has paid in full, customer may choose between either a 50% REFUND of the total course fee(s) - or - a 100% In-House CREDIT towards any future Suarez International Training Course.
LESS THAN 60 DAYS BUT MORE THAN 30 DAYS prior to a class, customer may choose either a 25% refund of the total course fee(s) - or - a 75% In-House CREDIT towards any future Suarez International Training Course.
30 DAYS OR LESS prior to a class, NO REFUND will be given. Alternately, a 50% In-House Credit can be held towards future Suarez International Training Courses.
NO SHOWS or PARTIAL ATTENDANCE - Payment is forfeited. NO REFUND OR CREDIT WILL BE GIVEN.
NOTE: In-House Credits for training will be held for 1 year from the date of issue unless other arrangements have been made for the redemption of credit. Only 1 transfer allowed per original course fee(s) paid. If another cancellation is made for attendance in a class in which an existing In-House Credit was used, the entire Credit will be forfeited.