Terms & Conditions
Please also read the Store Policy for information about shipping, restrictions, and more.
Orders placed through our store may not be changed or cancelled for any reason.
Note that there are no returns or cancellations on firearms or any custom products such as slides. Be sure before you order as these sales are final at the time of purchase.
WARRANTY & RETURNS
All custom products, services, and slides, are final and no returns or exchanges will be authorized or accepted. Firearms and Suarez Slides are final at the time of purchase. There is no return or cancellation on these items.
Authorized returns must be made within ten days of receipt. Please inspect your items within ten days of receipt.
There is a 25% inspection, handling and restocking fee charged on all authorized returns. We do not refund cost of shipping. All returns requesting refund or exchange must be in resalable condition.
All returns must have an RMA. Contact our offices for a Return Merchandise Authorization. All returns must be marked with the RMA Number. Unauthorized returns will be refused.
Suarez will not warranty any products made by another company. Any issues with such products must be handled by the manufacturer and their warranty.
Suarez International warrants its products free of manufacturing defects for one year to the original buyer only. This does not include damage due to normal wear, unreasonable use or abuse, carelessness, installation by untrained or unqualified personnel, or user modification. The warranty does not apply to reliability issues with low powered or reloaded ammunition. Suarez pistol parts are designed for use with Suarez or Glock factory components and must be installed by qualified gunsmiths.
USE WITH OTHER THAN SUAREZ OR GLOCK FACTORY COMPONENTS WILL VOID OUR WARRANTY.
Once any parts are installed on a weapon they are non-returnable.
Suarez will determine the possible validity of any claims prior to any RMA being issued or warranty being honored. If a warranty possibility exists, Suarez will issue an RMA Number and an RMA agreement. Signed return agreement must be received prior to acceptance on any return. Purchaser accepts responsibility for any shipping and handling charges which may be incurred.
TRAINING CLASS CUSTOMER CANCELLATIONS
Our policies with regards to customer cancellations are in place to protect our interests and to deter costly last-minute cancellations. If you DO have a personal emergency, please contact us as soon as possible. We will do everything within our power to work with you and facilitate your attendance.
Cancellation Policy - Standard Classes
AT LEAST 60 DAYS prior to a class and customer has paid in full, customer may choose between either a 50% REFUND of the total course fee(s) - or - a 75% In-House CREDIT towards any future Suarez International Training Course.
LESS THAN 60 DAYS BUT MORE THAN 30 DAYS prior to a class, customer may choose either a 25% refund of the total course fee(s) - or - a 50% In-House CREDIT towards any future Suarez International Training Course.
30 DAYS OR LESS prior to a class, NO REFUND will be given. Alternately, a 25% In-House Credit can be held towards future Suarez International Training Courses.
NO SHOWS or PARTIAL ATTENDANCE - Payment is forfeited. NO REFUND OR CREDIT WILL BE GIVEN.
NOTE: In-House Credits for training will be held for 1 year from the date of issue unless other arrangements have been made for the redemption of credit. Only 1 transfer allowed per original course fee(s) paid. If another cancellation is made for attendance in a class in which an existing In-House Credit was used, the entire Credit will be forfeited.